Total quality management standards in organizations
Total quality management standards in organizations
1. Customer Focus
2. Effective Employee Engagement
3. Focus on operations
4. integrated system
5. Strategic and Systematic Approach
6. Continuous Improvement
7. Evidence-Based Decision Making
8. Effective Communication
The total quality management system uses strategies, data, and effective communication approaches to integrate quality rules into the culture and activities of the organization. [1] Here are the eight standards for total quality management in organizations:
1. Customer Focus
This standard means prioritizing the positive customer experience as the company's core philosophy, looking at things from the point of view of its customers, identifying needs, and providing complete and long-term solutions, where in the end. It is the customer who determines the level of quality and whether the effort is worthwhile, regardless of what the organization does to improve quality, from training employees to integrating quality into the design process, or even updating the organization's hardware or software.
2. Effective Employee Engagement
Employee engagement is very important so that they feel more integrated towards the achievement of the goals and objectives of the organization, and they can better understand their roles, as well as how this contributes to the success of the organization, which leads to a sense of achievement and gratitude. In addition, a well-directed employee engagement concept enables employees to feel that they are an integral part of the team, contributing to personal growth, acquiring new s, skills, and skills new then developing, and a sense of control over their lives and work.
3. Focus on operations
It is considered one of the basic standards in total quality management, and the process can be defined as a series of steps in which inputs from internal or external suppliers are converted into outputs that are delivered to customers, according to this standard, the steps required to implement the process are determined and performance measures are constantly monitored in order to Discover unexpected contrast.
4. integrated system
Total quality management focuses on organizing departments with different functional specializations horizontally rather thaverticallyal processes linking these functions.
5. Strategic and Systematic Approach
It is also considered one of the important criteria in quality management to achieve the organization's vision, mission, and goals so that the strategic planning or strategic management process includes formulating a strategic plan that integrates quality as a basic component.
6. Continuous Improvement
A major aspect of TQM is the continuous t improvement of processes. Continuous improvement drives an organization to be both analytical and creative in finding ways to become more competitive and more effective in meeting stakeholder expectations.
7. Evidence-Based Decision Making
Data related to performance measures are very necessary in order to know how well an organization is performing, so total quality management requires that the organization collect and analyze data continuouslmethodcontinuously tolyto method to tomethodpto rove methods toprove the accuracy of decision-making and allow forecasting based on past history.
8. Effective Communication
Effective communication plays a huge role in maintaining morale and motivating employees at all levels. Communication involves strategies, mmethod methods and,, timing.